![]() I said, no, they are using the jabralink 370 usb adapter that came with the headset. He came back and said, client is using unsupported BT dock and they are closing ticket. so I set him up with client today for them to test directly. ![]() What does that even mean? His next play was to close ticket out on the premise that I wasn't onsite to test (i had worked with client beforehand extensively to head off all of this, but i digress). He continued to deflect and say ok, it's certified, but not supported. I said, this is a certified device and sent him link to it on MS store under teams devices. They immediately tried closing ticket saying they don't support hardware, can't buy it and it's not certified. gave them background and all pertinent info. Client is and has been in teams-only mode too, so that theory is out. Did the usual, upgraded jabra xpress, upgraded FW in headset/USB dongle. ![]() Nothing changed, except presumably the rando teams client & windows updates that get shoved out. had a client with several Evolve 75's that all of a sudden the control buttons stopped working. ![]()
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